Privacy Policy

This Privacy Policy explains the types of information NC Homeowners Guide may collect, how we use it, when information may be shared, and the choices available to people who use the site.

Information you provide to us

We may collect information that you voluntarily submit through the website. Depending on the feature you use, this may include:

• Name, email address, phone number, and contact preferences.
• Property location or service area information.
• Details about a home project, service request, budget, timing, or requested estimate.
• Business name, business contact information, service categories, locations served, photos, and listing information.
• Messages submitted through contact, correction, review, listing, or support forms.

Information collected automatically

Like most websites, our hosting, security, analytics, or other technical services may automatically receive information such as IP address, browser or device type, referring page, pages visited, approximate location derived from IP, timestamps, and technical log information.

Cookies and similar technologies

NC Homeowners Guide and service providers we use may use cookies or similar technologies for core site functionality, security, analytics, preferences, advertising, or measurement. Browser controls may allow you to limit certain cookies, although some site features may not work as expected if essential cookies are disabled.

How we use information

We may use information to:

• Operate, maintain, secure, and improve the website.
• Respond to inquiries, quote requests, listing requests, and support messages.
• Provide directory and contractor-discovery features.
• Review, moderate, and manage submitted content.
• Communicate about requests or site-related activity.
• Prevent fraud, spam, abuse, or security threats.
• Measure site performance and understand how features are used.
• Comply with legal obligations or enforce site policies.

Quote requests and sharing with contractors

When a homeowner asks to be connected with contractors or requests quotes, NC Homeowners Guide may review the request and share relevant information with selected contractors or service providers so they can respond. At present, requests may be routed manually rather than automatically.

The information shared may include contact details, project description, property or service-area information, timing, and other information the homeowner submits for the purpose of receiving a response.

Service providers

We may use third-party providers to support hosting, email delivery, forms, security, analytics, backups, spam prevention, advertising, or other website operations. Those providers may process information as needed to perform services for us.

When information may be disclosed

We may disclose information when reasonably necessary to:

• Fulfill a request you make through the site.
• Work with service providers supporting site operations.
• Investigate fraud, abuse, security incidents, or policy violations.
• Comply with law, legal process, or valid government requests.
• Protect the rights, safety, and property of NC Homeowners Guide, our users, or others.
• Complete a business reorganization, sale, transfer, or similar transaction, subject to applicable requirements.

Sale of personal information

NC Homeowners Guide does not operate as a general data broker selling customer lists for unrelated marketing. However, when you request contractor quotes or introductions, relevant request information may be shared with selected contractors for that purpose, and NC Homeowners Guide may receive compensation connected with qualified leads.

Data retention

We may retain information for as long as reasonably necessary for the purpose it was collected, including site operations, support, recordkeeping, fraud prevention, legal compliance, dispute resolution, and legitimate business needs. Retention periods can vary by the type of information.

Security

We use reasonable administrative and technical measures intended to protect site information. No website, storage system, or transmission method can be guaranteed to be completely secure, so we cannot promise absolute security.

Third-party websites

NC Homeowners Guide may link to contractor websites, government resources, advertisers, affiliate partners, or other third parties. Their privacy practices are governed by their own policies, not this Privacy Policy.

Children’s privacy

NC Homeowners Guide is intended for homeowners and adults seeking home-service information. The site is not directed to children under 13, and we do not knowingly seek personal information from children under 13.

Your choices and requests

You may contact us to ask about personal information you submitted through the site, request correction of contact information, or ask us to review a deletion request. Some information may need to be retained for legal, security, recordkeeping, or operational reasons.

Depending on where you live and applicable law, additional privacy rights may apply.

Changes to this policy

We may update this Privacy Policy when site features, business practices, technologies, or legal requirements change. The “Last updated” date on this page identifies the current version.